1. Download your favorite reports with a single click

    If you already have saved favorite report forms you can see them above the report tiles. You can create new ones by saving the setting as favorite from any of the tiles. From the chart you can download the report by a single click or switching the schedule on or off. You can send the report to the previously set recipients by clicking on the "Send now" icon. You can also edit the settings or delete the favorite report.

  2. Saving reports as favorites

    While customizing a report you can save it as favorite by checking the "Save as favorite" box and giving it a name. The favorite reports can be found in a chart on top of the Report menu.

  3. Send scheduled reports via e-mail

    When saving your reports as favorites you can also set scheduled delivery by e-mail to them. Select the schedule from the drop-down menu, select the recipients from the company or set an external recipient. The saved scheduled reports can be found in a chart on top of the Report menu.

  4. Customize the report to see only the data that you need

    We have grouped our reports into categories as per their complexity. The contents of the reports vary according to the access levels.

    Select a tile to customize the report. Set filters for the period, the project or customer and the users to customize the statistics you wonder about and finally click on the download or display button to start generating the report. There are different query options according to the report type and you are recommended to save the settings of the frequently used reports to the favorites. Most reports are available in XLSX, XLS, CSV or HTML so that you can edit them locally after downloading.

  5. Executive reports

    Work time KPI report

    In this report you can set up targets to see how the different types of work times and activities meet your targets. The report enables group leaders to assess the work of the users in terms of group members and to measure productivity to group averages and targets.

  6. Aggregate business reports

    Work time report

    It is a comparative report that can show you the divergences of active times of the users according to the device and login types and the work time balances in the different work statuses while comparing user data within the selected group.

  7. Activity reports

    Activity report

    It provides you with detailed analytics of active and inactive work times registered by the different devices on different tasks, projects and clients. The report also includes data on the used applications, the opened files and web sites against each task and also the emailing times grouped by their subjects, senders and domains.

    Working time by day

    This report enables to review the daily active time statistics of the users. The daily work time is broken down to the tasks the users worked on. Daily work time is also grouped by the type of activity (desktop, offline, mobile, office) together with the beginning and finishing of daily work. The report summary also contains the daily work time balance of the users.

    Project report

    You can quickly review the statuses of each task in projects with up-to-date planned/completed comparisons together with the total times registered for each task. The report is arranged according to the project structures and you can filter for the different tasks and users.

    Mobile destinations report

    The map contains the locations of the selected users with the name of the tasks on which the work time was registered. If available, the report also contains the uploaded mobile images, documents and the comments the user attached to the tasks. The displayed locations, including the exact address, are those positions where the users spent more than 30 minutes.

    GPS positions and files

    The mobile app usage report includes also the locations where the work time is registered on a task and it is displayed on a map for the selected user. The mobile data based report can separate the work time registered on the task from the travel time spent on reaching the work location.

    If available, the report also contains the uploaded mobile images, documents and the comments the user attached to the tasks. From the map you can read the time and locations of the trip including its distance, the locations where more than 30 minutes was spent including the exact address.

    Mobile communication report

    You can see the statistics of the phone calls registered for the different tasks and projects. The report contains also the work times separated for inbound and outbound calls.

    Email communication report

    You can make detailed statistics about the mailing work activities. In the reports you can see the mailing times individually, or grouped by registered on the tasks, projects and clients or you can group the report by the mail subjects, senders, and the addressee.

    Dashboard report

    Near real time summary of user activities including the tasks they are working on together with their daily work time. You can order the data by clicking on the header of the rows.

    System usage

    Shows the amount of points the company consumed during the selected period.

  8. Primary data reports

    The primary data reports show the users’ active work time. They documents the users’ computer activity, the work time spent on tasks, administration and meetings.

    Task time by day

    The report gives you an insight of the daily work times registered on the different tasks, projects or customers. You can see the total daily work times registered for tasks. The work times are broken down into projects, customers and tasks and they are grouped desktop, mobile, IVR and manually added work times as well.

    Workflow report

    This report will show you the work times registered for the different tasks on a time line. The report includes task category views and can be filtered for users, too. The work time settings contain both the desktop and the mobile application activities.

    Work time modification history

    This report is a timeline of the work times that the users entered or modified manually. The user view is broken down into the types of changes (new entries, edited and deleted work time entries). The report also contains the task name and the assigned time, as well as the comments attached by the users.

    Manual time entries

    Here you can list the work times that the users entered or modified manually. Only the already approved manual work time modifications are listed in the report, broken down into the types of changes (new entries, edited and deleted work time entries). The report also contains the task name and the assigned time, as well as the comments attached by the users.

    Employee leave report

    It shows the total time taken off by the users during the selected period. The report contains the registered and approved leave requests including the sick leaves. You can filter for the different leave categories and for the available vacations of the users.

    Recorded audio files

    The report include only the data of conversation recorded with the VoxCTRL application. It contains the time and length of the customer conversations, the file size and the task or customer they are assigned to. Only the authorized users can access and listen to the file directly from the report.


How to start

  • The desktop application is an integrated part of JC360® which, in active status, documents work activity and records the active times spent on tasks and projects in order to create reports and detailed analytics about individual and corporate performances.

    If you have not downloaded and installed the desktop application yet then you can do it by choosing Install JC360® applications from the dropdown next to your name on the upper right corner and after selecting the application you prefer.

    You can start or stop the application with a double click (with the left mouse button) on the icon (). (The system considers the IP address at registration as office network so it will show "Working in office" status if any user is connected to the internet from that address. Connection from any other address will be marked as "Working outside the office" status. If you find an error in the statuses shown, we suggest you to doublecheck the IP address settings in the Company networks menu () and modify them if necessary.)

    For your convenience the default setup is automated task generation and automated task switching, which further reduces the manual task administration. As long as the automated task generation and task switching mode is active it overwrites the manual task selection. You can make automated task documentation even more precise with setting up personal rules.

    You can switch off automated task switching mode any time in the Default settings menu () or by CTRL + double click on the desktop application icon (). It enables manual task selection until unlocking this feature the same way.

  • By default we have created a user group with you as the only member.

    To add more co-workers go to the Configure and Manage/Users, user groups settings/User accounts (). Here you can add more users in two ways: add them one by one by clicking on the new user icon or you can upload a complete group or organization with the downloadable Excel template.

    In the user hierarchy you can also move user groups and users in the batch with the "Mass move" icon.

  • All registered work is always linked to a specific task. So for accurate work administration you have to create the tasks that the users can work on in the Configure and Manage/Project, task/General data () menu. By default we have created 5 tasks (Administration, E-mail handling, JC360 Administration, Meeting, Break) from which you can already choose to register your work. When you create more new projects or tasks add its period, priority, target cost and estimated time.

    At the same time of adding new projects or tasks in the pop-up you can also assign them to your coworkers at the "Project members" or in the "Assignment" section.

  • You can achieve maximum accuracy in documenting work time with the automated task switch and logout features. You can easily set up automated rules with keywords in the Keyword based rules () menu.

    The system is capable to recognize keywords in the To, From or Subject line of the emails, in the title or the process name of the active applications, in the address bar (URL) of the browser or in Office document file names and file paths.

    Task switching rules apply to all users assigned to the tasks, while logout rules can be assigned to individual users, as well.

  • If you need to find out which of your coworkers are active, who are in the office or where the mobile users are then select the Real-time activity () menu. On this page you can see the continually updated statuses of users, including work locations (office, home or mobile position) and the latest daily work time statistics, the progress of their tasks, their work documented with the mobile application and the documented screenshots connected to their work on the computer.

    You can apply filters to focus only for a selected group of users or activity data.

  • The active time with tasks, applications, documents, e-mails or websites which are set as productive compared to the total registered work time. In case of desktop time only the active time is used for calculation. (Active time is when desktop keyboard activity is not interrupted with breaks longer than the given report parameter.)

  • In the Dashboard menu you can get a real time insight to the reports you’re the most interested in.

    You can see the following informations on the widgets: activities of the employees, their worktime of the previous days, their application usage and internet browsing. You can check their worktime balance and productive worktime on computer.

    As from the Reports menu, you can download the reports from here as well. You can add your favorite reports to your dashboard besides the default widgets.

  • On the Analyze and improve/Reports () page we have collected a variety of report templates to create your own statistics from the vast amount of work data collected by the applications. The reports are arranged into four groups according to their contents: Primary data reports, Activity reports, Aggregate business reports, Executive reports.

    You can save any of your customized report settings by adding them to your Favourite reports. You can also set up automated delivery for your favourite reports. This way you can access the latest statistics also from your mailbox in accordance with your report delivery settings.

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